Oakland County Sheriff's Office, Law Enforcement Services
The Sheriff's Operations Center supports all divisions of the Sheriff's Office and operates one of the largest law enforcement/medical/fire dispatch 911 centers in Michigan. The Sheriff’s Operations Center staff is comprised of a Chief of Communications, a QA Supervisor Medical/Fire, a QA Supervisor Law Enforcement, five Sergeants, five Dispatch Shift Leaders, fifty-six Dispatch Specialists, two Warrant Clerks, and one Office Assistant.
The Sheriff’s Operations Center provides all emergency and non-emergency call taking and dispatching for the Oakland County Sheriff’s Office, six local law enforcement agencies, and 17 local fire/EMS agencies. Call taking and dispatching is also provided for Oakland County Animal Control after regular business hours. Every Dispatch Specialist is fully trained and certified in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD).
The Oakland County Sheriff’s Office Communications Center serves as the "default call center" for the entire County. Upon receiving these calls, the staff determines the location of the emergency and transfers the call to the appropriate law enforcement or fire agency. This process has proven to be an efficient and seamless solution for routing these 911 emergencies.
The Sheriff’s Office 911 center is equipped to provide assistance to other area 911 centers if a center is unable to operate due to a situation, such as phone outages, etc. During those emergencies, the Sheriff’s Office center is designed to accept re-routed 911 calls from those affected areas.
In 2010, the OPEN SKY radio system was deployed at the Sheriff’s Operations Center. The Operations Center is now able to communicate with any law enforcement officer, firefighter, EMT in Oakland County, as well as any other Oakland County dispatch center. These first responders also have the ability to communicate with each other and coordinate their responses using one of the nation’s most advanced inter-operable radio networks. In 2012, two full Michigan Public Safety Communications System (MPSCS), state radio consoles, were installed in the Communications Center to provide regional interoperable communications for the metro-Detroit area and southeast Michigan. The Next Generation ready Positron VIPER 9-1-1 System was integrated into the Sheriff’s 9-1-1 center and has improved call routing, call handling, and is now providing statistical data identifying trends in peak call volumes to assist in the scheduling of personnel.
In 2013, the Sheriff’s Operations Center managed 503,235 telephone calls. 911 cellular calls now constitute 82.6% of the total 911 calls received. The entire Operations Center remains committed to providing the best service possible.