Captain Jen MIles is Commander of the Emergency Communications and Operations Division. Captain Miles began her law enforcement career in 1999 as a Deputy with the Oakland County Sheriff's Office, where she worked and trained in various units. She was promoted to Sergeant in 2011, LIeutentant in 2019 and Captain in 2022. In her current role as Captain, she is responsible for overseeing radio and 911 emergency communications within the Sheriff's Operations Center, manages the Warrants Unit (where criminal warrants are researched and entered into the Law Enforcement Information System) and is the Sheriff's Communications Representative with Oakland County's Homeland Security and Emergency Operations Center (EOC).
Captain Miles has a Bachelor's degree in Criminal Justice from Wayne State University and a Master's degree in Organizational Leadership from Saint Mary's University of Minnesota . She is also a graduate of the Northwestern University School of Staff and Command, the International Association of Chiefs of Police Women's Leadership Institute and is a 2020 fellow of the MIchigan Political Leadership Program through MIchigan State University.
Captain Miles developed the Sheriff's Office Women's Self-Defense Awareness Program, for which she currently serves as coordinator and teacher. She is trained in various self-defense methods, as well as firearms, active shooter response, suicide prevention, PTSD awareness and crisis intervention. Captain Miles has received many citations and awards throughout her career, including the Olivia Cleveland Gratitude Award and the 2014 Domestic Violence Prevention Award. She is also a member of many telecommunicator and law enforcement organizations.