On-site Customer Assistance

Customer assistance is available for those who are struggling with file conversions or in need of general assistance with file setup. Depending on the complexity of the customer assistance request, training classes at the Intermediate and/or Advanced levels may be required prior to scheduling an appointment.

Note: Customer Assistance is available for Oakland County employees only.

Based on availability, instructors will:

  • review your needs
  • determine which method can best accomplish the task
  • help you get started on conversion of files
  • provide further guidance, if needed

If you are ready to schedule an appointment, please submit a Customer Assistance Registration Form to the IT Reception Desk.