eGovernment integrates web application services and tools throughout the County to create a seamless interface for conducting business online with the County. eGovernment provides an opportunity for governments to be able to share information and technology systems in a way that will make them more productive, accountable and responsive to requests for information and services. The eGovernment team within the Department of Information Technology coordinates, manages, creates, and supports the County's growing online government initiative. It is directed by the Chief of eGovernment Jim Taylor under the direction of Deputy Executive/CIO Phil Bertolini and IT Director Ed Poisson.
eGovernment maintains and supports the County's entire Internet and Intranet presence, operationally supporting and maintaining the County's web and eCommerce infrastructure on a 24/7/365 basis. It also supports and maintains several centralized eGovernment service initiatives, such as the Enterprise Content Management System, SharePoint, Digital Asset Management, Video/Audio Management System, Enterprise Portal, Online Store/Shopping Cart, Search, Mobile Web Access, Email Subscription, and My.OakGov.com.
Other responsibilities include support to departments, editorial, compliance, design, multimedia, and photography; and development and maintenance of standards and operating procedures for all static, application content and web application user interface development. eGovernment also provides planning, marketing and consulting activities.
Oakland County’s online services are Payment Card Industry Compliant (PCI), which has been achieved by only a handful of governments across the country.
Build it once, pay for it once, and everybody benefits.
Oakland County has adopted a cost-effective approach for meeting the challenges of eGovernment. Wherever possible, individual County or local agency and program needs are met by technology investments and resources that can be used by all. As a result, economies of scale reduce unit costs. Specialized, scarce and expensive resources that are not affordable by individual agencies or initiatives can be made available by combining funding sources and sharing resources.
This Enterprise eGovernment approach emphasizes technology investments that maximize service to the customer and are efficient and economical, whereby computing and communications infrastructures are self-monitoring and able to be supported in a cost-effective manner. Further, technology investments must support County programs' missions, goals and objectives. Investments must enable the reengineering of business processes, the streamlining of communications within County and local government, and the creation of new and better methods of serving the public.
The "enterprise philosophy" embraces the belief that solid technical and business foundations of shared technology infrastructure services and common business models are necessary to implement eGovernment objectives.