All Oakland County medical plans are administered by Blue Cross Blue Shield of Michigan. 

• Log into your BCBSM account at bcbsm.com
• Their customer service phone number is 877-752-1233. 

Blue Cross Blue Shield of Michigan PPO1 Plan

• PPO1 Plan Benefits At A Glance
• PPO1 Plan Summary of Benefits and Coverage
• PPO1 Plan Hearing Aid Coverage
• PPO1 BCBSM Member Handbook

Blue Cross Blue Shield of Michigan PPO2 Plan

• PPO2 Plan Benefits At A Glance
• PPO2 Plan Summary of Benefits and Coverage
• PPO2 Plan Hearing Aid Coverage
• PPO2 BCBSM Member Handbook

Blue Cross Blue Shield of Michigan Traditional Plan

• Traditional Plan Benefits At A Glance
• Traditional Plan Summary of Benefits and Coverage
• Traditional Plan Hearing Aid Coverage
• Traditional BCBSM Member Handbook

Blue Care Network HMO Plan

• BCN HMO Plan Benefits At A Glance
• BCN HMO Plan Summary of Benefits and Coverage
• BCN HMO Hearing Aid Coverage
• BCN HMO BCBSM Member Handbook

Additional Resources

• Blue Cross Blue Shield of Michigan Out-of-Network Claim Reimbursement Form
• Find a Doctor

All Oakland County medical plans are administered by Blue Cross Blue Shield of Michigan. 

• Log into your BCBSM account at bcbsm.com
• Their customer service phone number is 877-752-1233. 

Eligible retirees and dependents over age 65 enroll in Medicare as their primary medical plan coverage and utilize the Blue Cross Blue Shield Medicare Supplemental Plan as secondary medical plan coverage.

Medicare Supplemental Plan Information

• Medicare and You Handbook 2026
• BCBSM Medicare Supplemental Benefits At A Glance
• BCBSM Medicare Supplemental Summary of Benefits and Coverage
• BCBSM Medicare Supplemental Member Handbook
• Medicare Reimbursement Notice (Retirees Hired Prior to 1/1/1989)
• Blue Cross Blue Shield of MIchigan Out-Of-Network Claim Reimbursement Form

All Oakland County medical plans are administered by Optum Rx through Blue Cross Blue Shield of Michigan. 

• Log into your BCBSM account at bcbsm.com
• Their customer service phone number is 877-752-1233. 

Not sure if a prescription is covered?  Visit the Blue Cross Blue Shield of Michigan prescription drug formulary to review covered medications and any limitations/requirements for medications prescribed.  

BCBSM Custom Drug List / Formulary Information

How to Sign-Up for Mail Order (three options listed below)

Get up to a three-month supply of our maintenance medication(s) delivered safely and reliably right to your door. Save time and money!

• Visit bcbsm.com and log in to your secure member account. Click My Coverage, then Prescription, then Manage prescriptions.
• Log in to your Blue Cross Blue Shield of Michigan mobile app and tap My Coverage, then Prescription, then Mail Order.
• Call the Optum Home Delivery Pharmacy; they’ll contact your doctor to get your new three-month supply prescription.
  • Blue Cross Blue Shield of Michigan members, call 855-811-2223. TTY 711
  • Blue Care Network members, call 844-642-9087. TTY 711

High-Cost Drug Discount Optimization Program

If you and/or your covered dependent(s) are taking a medication included in this program, OptumRx will partner with PillarRx to lower out of pocket costs. If you have questions, call the PillarRx copay assistance team at 517-583-3944.

Oakland County dental plans are administered by Delta Dental of Michigan. 

• Log into your Delta Dental account:  deltadentalmi.com
• Their customer service phone number is 800-524-0149
• To find a provider, log into your Delta Dental account and choose "Find a Dentist"

Delta Dental Plan Document

• Delta Dental Summary of Coverage
• Delta Dental Certificate

Additional Information

• Delta Dental Mobile App Member Flyer

Oakland County vision plans are administered by Heritage Vision Plans.

• Log into your Heritage Vision account:  heritagevisionplans.com
• Their customer service phone number is 800-252-2053.

To find a provider, visit their website and click "Find a Provider."  Choose National Network and enter your zip code to search.  If your provider is not currently within the National Network, you can complete this Provider Nomination Form for consideration to be added to the National Network.

• Heritage Vision Plans Standard Plan Document
• Out-of-Network Reimbursement Form
• Heritage Vision Plans Participating Optical Chains