Contact Tracing

What is contact tracing?

Contact tracing is a key strategy to help contain the spread of COVID-19 by following up with people who were in close contact with someone infected with COVID-19.

How does contact tracing work?

Health Division staff call contacts of the infected person and let them know about their possible exposure as quickly and sensitively as possible. Contacts are given information about how to protect themselves and others, as well as next steps if symptoms begin developing.

How do I know it’s the Health Division calling?

We have over 80 staff trained to make contact tracing calls, 7 days a week. Calls will always come from a phone number with a 248-area code and be made during business hours (9am – 5pm). If you miss the call, we will leave you a voicemail message and/or follow up via text message.

We will always:

  • Contact you via phone. Never in person.
  • Identify ourselves as Oakland County Health Division staff.
  • Keep your information private. 
  • Answer any questions you have about COVID-19. We may ask how you are feeling and share tips and resources. 

Questions we ask:

  • Name
  • Date of Birth
  • Are you an Oakland County resident?
  • Do you have any symptoms?
  • Preferred method (call vs. text) and time to touch base each day

We will NEVER ask for:

  • Social Security Number
  • Driver’s License
  • Credit Card Information
  • Immigration status

If you are contacted by someone impersonating an Oakland County Health Division contact tracer, do not give them any information. Report scam calls by calling the non-emergency phone number at the local police or Sheriff’s Office.

Additional Contact Tracing Information