Americans with Disabilities Act (ADA)
Americans with Disabilities Act, together with
Section 508 of the Rehabilitation Act, provide inspiration, guidance and standards related to making Internet Web sites accessible.
In a large part, it means providing a site whereby purely visual elements can be represented as text, which then can be processed by screen-reader technology and read to the visually impaired.
It also means constructing navigations system that are simply structured, anticipating how a disabled person may use and site, and anticipating the type of assistive technologies they may use -- moving down, across and through busy Web site pages.
While much of the standards provided -- primarily from the globally-connected
World Wide Web Consortium (W3C) -- remain wide open to various interpretations and solutions, compliance can mean the difference between opening the doors wider to governmental service delivery versus slamming the doors closed to some of your citizens.
This is why you'll find the Oakland County Web site:
- Is provided in text-heavy formats
- Strict standards are in place related to design and layout
- Is constructed so that all graphics are specifically labeled
Oakland County is committed to continuing its development philosophy whereby accessibility is one of the highest priorities.
Grievance Procedure under The Americans with Disabilities Act
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Oakland County. Oakland County's Human Resource Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Dean J. Schultz
Risk Manager and ADA Coordinator
2100 Pontiac Lake Road
Waterford, MI 48328
Within 15 calendar days after receipt of the complaint, Mr. Schultz or his designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Mr. Schultz or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of Oakland County and offer options for substantive resolution of the complaint.
If the response by Mr. Schultz or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the County Executive or his designee.
Within 15 calendar days after receipt of the appeal, the County Executive or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the County Executive or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by Dean Schultz or his designee, appeals to the County Executive or his designee, and responses from these two offices will be retained by Oakland County for at least three years.