Oakland County E-Commerce/Online Payment Service

This service is designed for users to make various payments to public bodies that are required in day to day business.  As this service expands to more County departments, as well as to municipal governments and CLEMIS-affiliated courts, so will the payment options, or types of payments, a user can choose from.  This online service eliminates the need for a visit to a government office to make such payments, and it can allow the use of a credit card or electronic check to pay for products and services, or in the case of paying current or delinquent taxes, the County's Interactive Voice Response Unit.

See also:  Access Oakland Account Services website 

Overview: 

  • Customer performs payment transaction with Enhanced Access fees via Oakland County website.
  • Credit card is authorized at time of transaction via payment gateway OR Electronic Check is forwarded to the check processor.
  • Funds from transactions are processed by payment processors on a daily basis.
  • Transaction amount, excluding Enhanced Access fee, is deposited into Municipality depository account.
  • Enhanced Access fee is deposited into County depository account.
  • On a monthly basis, credit card processor debits County depository account for processing fees and credit card fees.
  • On a monthly basis, Oakland County pays invoices for gateway fees.
  • On a monthly basis, Oakland County pays invoices for check processing fees.
  • Then net outcome being that the Municipality has the entire payment amount in their depository account.

Before a public body can take advantage of the e-commerce system, several steps must be taken to prepare for this:

A resolution must be passed by the Oakland County Board of Commissioners giving the Chairman the right to sign the agreement between the County and the public body. (This was completed on August 1, 2013).

If the public body has a governing board, a resolution must be passed by board that:

  • Authorizes the public body to accept credit card and electronic check transactions as payment for taxes and/or other products and services.
  • Authorizes the public body to enter into contracts with payment processing services to process these payments.
  • Authorizes the public body to open and maintain a bank account to receive and deposit these payments.
  • Authorizes the public body to enter into a contract with the County to provide this service via its Web site and Interactive Voice Response Unit. Of particular importance to this sample resolution is the final paragraph. This paragraph is necessary to finalize the contract and cannot be omitted.

Questions regarding this resolution can be directed to Ed Sager at 248-858-0874 sagere@oakgov.com.

An IT Services Agreement must be signed by the Chairman of the Oakland County Board of Commissioners and the duly authorized officer of the public body. This signed document must then be recorded and filed by the Oakland County Clerk who in turn files the document with the State of Michigan.

Questions regarding this agreement may be directed to either Ed Sager at 248-858-0874 or sagere@oakgov.com.  

For questions from local municipality attorneys, please contact Oakland County Corporation Counsel attorneys Karen Agacinsky at 248-858-8667 or agacinskik@oakgov.com or, if not available, Joellen Shortley at 248-858-2155 or shortleyj@oakgov.com

An account for the processing of credit card transactions must be in place with Elavon, Inc. The County has negotiated with Elavon, Inc. to get the same credit card discount rates for transactions processed for public bodies that the County pays for processing county transactions.

Questions regarding this application may be directed to Beverly Baker of Elavon, Inc. at 1-800-725-1244 Ext. 8350 or beverly.baker2@elavon.com.

An account for the processing of electronic check transactions must be in place with Forte. The County has negotiated with Forte to get the same electronic check discount rates for transactions processed for public bodies that the County pays for processing county transactions.

Questions regarding this agreement may be directed to Craig Runeberg representing ACH Direct at 877-370-9645 x106 or craigr@ncms-inc.com.

A depository account for your community must be active.

An account for the authorization and capture of funds must be in place with PayPal.

Oakland County is compliant with industry-wide PCI security standards and does not save any of personal credit card information.