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General Employee Development


All of our computer-based and classroom-based training courses are based on the General Employee Competency Model (file size 267k).  Detailed course descriptions, the course schedule and registration information can be found in our Current Catalog (file size 809k). 

Refer to the  General Employee Course Matrix (file size 43k) to view how each course maps to individual competencies within the General Employee Competency Model.

 

Curriculum maps have been developed for each instructor-led supervisory course.  These Curriculum Maps are handed out at the end of each course as complementary learning for those interested in learning more about teach course topic.  Click on the links below to see each Curriculum Map.

PER10 Making Effective Presentations

PER17 Managing Time Effectively

PER111 Effective Communication Skills

PER115 Assisting the Difficult Client

PER152 Myers Briggs Fundamentals: Understanding and Applying Personality Type

PER165 Taking Charge of Stress

PER166 Compassion Fatigue: The Cost of Caring

PER167 Managing Conflict Using Personality Type

PER172 Exploring Diversity and Individual Differences

PER185 Customer Service: Back to Basics

 

 

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