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Oakland County 9-1-1 Emergency System

A Guide to Understanding 9-1-1

Who can call 9-1-1? Anyone in Oakland County can call the 9-1-1 system in the event of an emergency. Dialing 9-1-1 within Oakland 9-1-1 Dispatch Center County will  immediately contact   emergency aid agencies within Oakland County. 

9-1-1 is for emergencies.
Only dial 9-1-1 if you have an emergency.  An emergency is a situation that poses an immediate threat to human life or serious damage to property requiring police, fire department and/or paramedics.

When reporting an emergency:

  • Remain calm and speak slowly.
  • To effectively help you, the dispatcher will need to acquire certain information such as your name, location, contact number, what is happening, who is involved, whether anyone is injured, etc.
  • Let the dispatcher ask the questions.
  • Stay on the line for any additional information or procedures until the dispatcher instructs you to hang up.

How can I get a hold of the police or fire station in non-emergencies?

Use the department's seven-digit phone number plus area code in non-emergencies.  This number can be found in a local phone directory.

When every second counts

In an emergency there may be no time to hesitate.  By calling 9-1-1 immediately you may help save someone's life.

What is considered an emergency?

  • Crimes in progress.
  • Fires
  • Immediate life threatening situations (heart attack or other medical emergencies).
  • Environmental hazards (hazardous material spill).
  • Drug activity (overdose, poison).
  • Robberies
  • Traffic accidents with serious injuries.
  • Severe food allergies.
  • Vandalism
  • Additional incidents where you or someone else needs the help of police, fire or EMS.

Can I call from a....

  • Business? Yes, you may need to dial an outside line such as a 9 or 8 before dialing 9-1-1.
  • Home? Yes
  • Cell Phone? Yes, however, dispatchers do not receive the phone number or address from where the call initiated.  Make sure you know where you are and a contact number they can reach you at.
  • VOIP (Internet)? Be aware of the type of 9-1-1 service you have by contacting your VOIP provider.
  • Pay Phone? Yes, dialing 9-1-1 does not require any coins.

DO NOT....
If you dialed 9-1-1 by mistake, DO NOT hang up the telephone.  Instead wait on the line until you reach a dispatcher and explain that you accidentally dialed 9-1-1.  If you hang up, the dispatcher will call back.  If they cannot reach you, they will dispatch a police officer to confirm that you are OK.

  • Do not dial 9-1-1 to see if it works.
  • Do not call 9-1-1 for directory assistance or non-emergencies.  Instead, use the seven digit (plus the area code) number.
  • Do not call 9-1-1 as a prank.
  • Do not hang up if you do not immediately hear a dial tone.  Sometimes the network has a delay in obtaining a line.  Be patient.  Do not hang up if you reach a recording.  Wait on the line for the next available operator.
  • Do not hang up until the dispatcher instructs you to.
  • Do not call 9-1-1 for a pet.
  • Do not panic.  If you talk too fast, the operator may have trouble understanding you.
  • Do not program 9-1-1 into speed dialing.  This can lead to you accidentally calling 9-1-1.
  • Do not call 9-1-1 to report a crime that happened yesterday.