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eGovernment Goals and Objectives
The following eGovernment goals and objectives represent broad statements of desired accomplishments:
Goal 1: To continuously improve the efficiency of, and access to, government information and services.
Objective: eGovernment applications will be designed to interface with a wide variety of computing devices.
Objective: Customers will have access to eGovernment services at times and locations of their choosing, taking into account special needs and social, economic and ethnic considerations.
Objective: Customers will know how to use and participate in the County's eGovernment initiative.
Objective: Oakland County will use eGovernment technology and business process re-engineering to transform the delivery of information and services.
Goal 2: To use the successful development of the eGovernment initiative to promote Oakland County as an information technology center in the United States.
Objective: Oakland County will participate in regional efforts, professional conferences and other professional opportunities that promote the development of eGovernment services.
Objective: Oakland County will pursue awards recognizing the achievements of Oakland County's eGovernment initiative.
Objective Oakland County will explore cutting-edge eGovernment applications that provide unique services to its customers.
Goal 3: To address privacy and security issues related to eGovernment implementation.
Objective: Information supplied by customers will be secure from unlawful access.
Objective: Information access will only be permitted by law and as specified in a privacy policy.
Objective: Customer information will only be collected as needed for eGovernment operations.
Objective: Oakland County entities will manage information in accordance with laws and rules set forth in the State of Michigan Enhanced Access and Freedom of Information Act (FOIA).
Goal 4: To ensure sufficient revenue streams and funding that enable the development of core eGovernment competencies.
Objective: eGovernment services will be used to reduce the cost of Oakland County government operations.
Objective: Appropriate (traditional and alternative) funding models will be implemented to sustain eGovernment services.
Goal 5: To establish leadership and partnerships that advance eGovernment services provided to Oakland County constituents.
Objective: Oakland County will partner with the County Executive's Business Roundtable to facilitate the development of eGovernment services.
Objective: Oakland County will explore public-private partnerships that leverage previously developed eGovernment services and provide additional value to customers.
Goal 6: To develop and maintain a seamless and comprehensive eGovernment interface.
Objective: eGovernment services will be convenient and reliable and provide customers the services most desired from Oakland County.
Objective: Customers will have a common and seamless entry point to eGovernment services.
Objective: Oakland County entities will collaborate to ensure that services are delivered to customers seamlessly.
Objective: Information provided through eGovernment services will be current, accurate and relevant.
Goal 7: To manage the cost of eGovernment implementation through effective use technology.
Objective: A common technical infrastructure will be used and common processes and standard templates will be adopted wherever possible.
Objective: Common information will be collected once, and shared among Oakland County entities.
Objective: Total cost of ownership will be evaluated when developing eGovernment services.
Goal 8: To institutionalize the use of eGovernment information and services through the adoption of appropriate organizational models.
Objective: Oakland County will establish a central authority to guide the eGovernment initiative.
Objective:Oakland County will transform its workforce through a comprehensive training and educational outreach program.
Objective: County leadership, executive management and government employees will be educated in the new eGovernment paradigm to accelerate the acceptance of the service transformation.
Objective: Delivery of eGovernment services will be coordinated across levels of government.
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