The teams involved work to ensure consistency in design, presentation and customer interaction, with efforts spanning a wide range of technical functions and delivery media. Focusing on stated Goals and measuring progress against Critical Success Factors, the team has achieved success in several areas as inspired by our Guiding Principles.
eGovernment began in 2002 when the Oakland County Web site was completely redesigned to serve as the platform for the expansion of its online services. This was accomplished initially with the introduction of a state-of-the-art hosting and security infrastructure, a content management system, which effectively decentralized site maintenance, and the development of micro-sites all across the County.
In doing so, the County was able to grow online resources by leaps and bounds -- taking the Web site from about 2,700 pages in 2001, covering 10 County governmental units, to covering nearly all 60 County units and agencies, with a total of over 22,000 pages of content and services online today!
These major accomplishments represent several years of focused effort and stand in direct support of the team's primary goal:
To increase efficiency and reduce costs of government operations from the inside while providing better, faster access to government services from the outside.
In 2007, the County Web site welcomed more than two and a halfmillion visitors, serving approximately nineteen million page views.
Users of the County site downloaded nearly 1 million .pdf files (including forms, reports and publications), and gross revenues from online transactions brought in almost $6million via Access Oakland, saving citizens an incalculable number of trips to the brick-and-mortar County Service Center offices.
And these are just some of the staggering figures that continue to rise as Oakland County eGovernment continues to break new ground.
