eGovernment provides an opportunity for governments to be able to share information and technololgy systems in a way that will make them more productive, accountable and responsive to requests for information and services.
The following are examples of how eGovernment provides benefits to the end-user:
As Internet use becomes more widespread, citizens will have unprecedented access to government.
Citizens are increasingly unwilling to accept sub-standard service from their government. If the private sector can answer a complaint or accept an order 24 hours a day, seven days a week, why can't the County do the same?
The County's eGovernment Initiative solves this. Using the Internet and the concept of a portal -- made popular by such Web sites as Yahoo! and America Online -- cities and counties are reorganizing services according to citizen need, not government function.
"Citizen-centric services achieve 50 percent more success in providing easier customer access, increasing service volume, getting better information on operations, reducing employee complaints, reducing employee time spent on non-customer activities and improving their own image," according to Deloitte Consulting.
The eGovernment Initiative provides citizens with a single door into government. It allows for self-service, whether the citizen is looking for information, checking property assessments or paying a fee -- it is available all day, every day, making it convenient and relatively hassle-free.
