eGovernment is a relatively new term that has emerged over the past several years. As governments all over the country have been making the commitment to eGovernment, certain patterns have developed that reflect the stages of evolution:
Phase 1: Presence
This first stage of eGovernment development is characterized by the existence of a presence on the Internet. During this first phase, the Internet sites are rather static in nature and are only meant to provide general information.
Phase 2: Interaction
This second stage of eGovernment development is characterized by Internet sites that provide search capabilities, host forms to download, and provide links to other relevant sites. In most instances, this stage enables the public to access critical information online, but requires a visit to a government office in order to complete the task.
Phase 3: Transaction
This third stage of eGovernment development is characterized by empowering the public to conduct and complete entire tasks online. The focus of this stage is to build self-service applications for the public to access online. This is the stage where Oakland County is currently.
Phase 4: Transformation
The fourth stage of eGovernment development is characterized by redefining the delivery of governmental information and services. This phase relies on robust customer relationship management (CRM) tools, wireless access devices and new methods of alternative service delivery capabilities that reshape relationships between citizens, businesses, employees and governments.
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