There are some who believe that these first steps toward electronic democracy will lead toward a more open government where, through technology, bureaucracy withers away and more people can participate in the process. eGovernment will take over more of the back-end processing in cities and counties where it is currently done by employees. This will result in leaving government more resources to deal with actual service delivery. Already, some state social service agencies are looking into wireless technology to place more caseworkers in the field because technology has reduced the amount of paperwork they have to do back at the office.
Whatever the outcome, it's important to remember that eGovernment will not just happen. Nor will it occur at some grass-roots level. It will require the involvement of all who will be touched by its capabilities.
