Customer Service -- Accessibility Check Points

Although the primary means to delivering government information and services will be through the Internet, provisions must be made for individuals without ready access to the Internet.

Those that do not have access to the Internet will be provided access to eGovernment information and services through the following existing and future outlets:

• One Stop Shop Center located at the Oakland County Campus.
• Self-service kiosks distributed throughout high-traffic, easy-access areas of Oakland County.
• Traditional non-Internet based methods, such as walk-in, telephone and mail support.
• Interactive Voice Response System accessible by telephone.

Customer Support will be provided in the following ways:

• Face-to-face customer service at the One Stop Shop Center.
• Telephone customer support for those accessing from a home or business computer.
• Telephone customer support for those without access to Internet technology.
• E-mail and postal mail support for questions, service delivery and other information.
• Continued face-to-face support for walk-in service requests.